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Booking terms

1. Who we are and our role

Lanka Dive House is a booking intermediary. We arrange and confirm bookings for trips that are operated by licensed independent partners (boat operators, surf schools, dive centres, drivers and tour operators). The partner who operates your trip is responsible for delivering the service safely. We tell you the name of the partner when we confirm your booking.

2. Booking requests and confirmation

A booking request sent on this website or on WhatsApp is not yet a confirmed booking. Your booking is confirmed when we send you a confirmation on WhatsApp with your booking code (for example LDH-1234), the date, the pickup time and the meeting point.

3. Prices and payment

Prices on our website are all-in and include any fees and pickup where stated. Payment is made to the operator on the day, unless we tell you otherwise when we confirm your booking.

4. Cancellations and bad weather

Cancellation terms depend on the trip and on the partner who operates it. We tell you the cancellation terms when we confirm your booking. If you need to cancel or change your booking, message us on WhatsApp as early as possible.

Ocean trips depend on the weather and sea conditions. If a trip cannot run safely, it can be rescheduled. Refunds follow the partner's policy.

5. Whale sightings

Whale sightings are not guaranteed. Whales are wild animals. Sightings are likely during the season, but a trip without a sighting is not a reason for a refund, unless the partner's policy says otherwise.

6. Your health and safety

Please tell us about any health conditions, injuries or pregnancy before you book, and follow the instructions of the crew, instructor or driver. Some activities, such as diving, have medical requirements set by the operator.

7. Business details

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